Tripler Army Medical Center, Honolulu, HI

The EFMP office is truly the worst I have been having such a horrible time trying to get scheduled just to get a screening for my family. It took 2 months for my family to be seen. After all that time they are now requesting me to Enroll my one of my family members. That would have been great to know two and half months ago. No I’m coming up on my reporting date which they seem not to even care about. EFMP is literally separating me and my family and is seriously how annoying no one ever answers the phone. What’s the point of a phone number if you can’t even answer it .

I had to have my daughter at this hospital and it was a nightmare. Was told to walk the halls until I almost had her on the floor. Then was told the noise I was making was unnecessary, I was giving birth not attending a party. Afterwards I was wheeled into recover??? and told to take a shower. Then they gave me a room number and directions to walk to my room all this was within 30 minutes after giving birth. Was treated like a dog the whole experience.. Still have nightmare about it.

I've never been more frustrated than trying to schedule my MRI appointment with Tripler Radiology. They make it impossible to contact them, and I've tried for over 3 weeks to contact them both in person and over the phone. Sometimes they do answer, and then immediately hang up. If you chose to wait in person, it will be over a hour.

Today, I missed my appointment call by 1min, and she did not provide a callback number. Apparently they close at 3:30pm, but left an hour early today for the holiday weekend. When someone finally answered at 3pm, 5min after I missed the call, I heard the scheduler asked what the call was for and then they told me "nope, it's the weekend, try again next week!"

Military medical is atrocious. Service members deserve better!!!!!