Hertz Car Rental, Vallejo, CA

Didn't have a car for me.. Told me to come back in the afternoon and still didn't have a car with me. They didn't cancel my reservation so now I was charged for a "no-show" had to call to get reimbursed.. Avis is down the street

Debrah is a great woman who always try to do her best to help the costumer. So grateful for her help and also for the manager help even with all the problems I had.

I’ve read some of the other reviews on this location, and I agree with the people that speak highly of Debra. With that in mind, I’d like to complain about what I am currently experiencing with hertz. I had made an online reservation and all went fine until I got to the location to pick up the car. I was told that they couldn’t rent to me; I would have appreciated knowing this in advance; say at the time of reserving the car. They’re accusing me of something that I don’t remember doing. I’ve tried to contact the location but I can’t seem to get through to speak with anyone. As you probably can imagine, it was very frustrating and upsetting arriving at the pick up location and finding out that they were not going to honor my reservation. Hertz, you really need to rethink the way that you handle a situation such as mine!